Sola is a payments provider built for software platforms as much as for the merchants on them. Its platform programme runs a PayFac-as-a-Service model, which means Sola carries the underwriting, compliance, and risk work that would otherwise land on you or on us, and merchant accounts are reviewed and approved through its own onboarding process.
Through the RentWorks Plus integration, card payments are handled inside the rental workflow rather than on a separate terminal someone reconciles later, so a deposit, a rental charge, and a refund stay attached to the agreement they belong to.
Sola supports online, in-person, and omnichannel acceptance in one unified system, with a merchant portal to view, search, process, refund, and print transactions, plus security and fraud protection and a proprietary transaction-optimization tool, IQM, that looks for lower interchange rates. Support sits with four in-house teams covering customer service, gateway, technical, and developer questions.
Sola is a third-party payment provider with its own agreement and rates, quoted separately from the platform. Which acceptance methods, card brands, and card-present devices are enabled for your locations, and your exact PCI scope and responsibilities, are confirmed during implementation.
Questions worth asking about Sola
Is Sola included in the RentWorks Plus price?
No. Sola is a third-party payment provider with its own agreement and rates, quoted separately from the platform. Your proposal lists what the payment side costs so there is no assumption left in the deal.
Where does the card number actually live?
With the payment provider, not in your records. The rental record keeps a reference it can charge against rather than the sensitive card number itself. Your exact PCI scope and responsibilities depend on how you accept payments and are confirmed during implementation.
Which acceptance methods does Sola support?
Sola covers online, in-person, and omnichannel acceptance in one unified system, and supports a range of payment methods through a single integration. Which methods, card brands, and card-present devices are enabled for your locations is confirmed during implementation.
Can Sola reduce what we pay per transaction?
Sola runs a proprietary transaction-optimization tool, IQM, that looks for lower interchange rates on the transactions you already process. What that is worth depends on your card mix and volumes, so treat it as a question for your Sola quote rather than a fixed saving.
Who do we call when a payment fails?
Bluebird supports the RentWorks Plus side of the connection and Sola supports the payment product, with in-house teams split across customer service, gateway, technical, and developer questions. Your implementation plan names the escalation path for both, so nobody spends a morning guessing which vendor owns the problem.
