AI trained on more than 20 million vehicle images.
Self Inspection reports over a million inspections completed, and more than 300,000 hours and $80 million in costs saved for its customers. Car rental is one of its named verticals, alongside dealerships, lenders, and fleets, and its rental use case is squarely about faster turnarounds and clearer condition records.
Confirmed damage can be converted into a repair-cost estimate using regional parts and labor data, so the number in front of the renter is grounded in something.
Guided capture on any phone
The app directs each shot, so a new hire and a fifteen-year veteran produce the same set of photos. Renters can complete a guided inspection too.
AI-assisted damage findings
Models trained on more than 20 million images detect and classify damage, with expert validation behind the automated result.
Condition reports that hold up
Images, timestamps, findings, notes, and a repair-cost estimate built from regional parts and labor data, packaged into one review-ready record.
* Self Inspection-reported figures. Results vary by workflow, configuration, and package.
One condition workflow, pickup to return.
Branch-based and client-led handoffs run the same three steps, inside the inspection your team already runs. AI narrows the review; staff make every damage and claim call.
Capture
At pickup and again at return, an employee or the renter follows the same guided flow, so the standard does not change with who is holding the phone.
Compare
Supported photos are paired side by side. Possible condition changes are marked so the eye lands on them first.
Confirm and act
Staff decide whether the change is new and what the agreement covers, then move confirmed items into estimates and a review-ready condition record.
Who does what.
The two systems are not doing the same job. RentWorks Plus runs the rental. Self Inspection structures the condition evidence around each handoff.
The rental record
- •Reservation, agreement, and return
- •Vehicle history across every prior rental
- •Claim context and damage recovery
The condition record
- •Guided capture at pickup and return
- •Supported before-and-after photo comparison
- •Findings and repair-cost estimates
Branch-led handoffs
An employee runs the walkaround at the counter or on the lot. Useful where the vehicle never leaves staff hands and the queue is the constraint.
Client-led handoffs
The renter completes the same guided flow on their own phone. Useful for remote pickups, delivery, after-hours returns, and taking a step off the counter.
Before-and-after evidence, in one place.
Supported inspection records stay connected to the rental and vehicle history. Staff review the photos beside the agreement, return information, prior condition, and claim context, so the record supports the decision, not the other way around.
- ✓Pickup and return photos pinned to the unit and agreement
- ✓Possible-change markers preserved for the claim record
- ✓Staff decisions and notes stored beside the evidence
What actually changes on Monday morning.
Damage questions start from timestamped photos rather than two recollections.
Damage that used to get absorbed is documented well enough to pursue.
Turnaround speeds up because the walkaround is guided rather than remembered.
Client-led handoffs run the same standard as the branch, which takes a step off the counter.
People stay responsible for damage and claim decisions.
The analysis gives staff a place to focus. It does not decide whether a change is new, whether the agreement applies, or whether a claim or charge is appropriate.
A flag is not a decision
An AI flag does not establish fault, assign liability, or authorize any payment activity.
Staff own the call
Authorized staff weigh the evidence, agreement, policy, customer context, and claim information before acting.
Renters keep a path to review
The renter should have a clear way to review the record and question a decision your team records.
Define the image and data rules up front.
Your configured setup identifies image requirements, staff roles, access, consent, retention, analysis output, false-positive handling, geography, support, and claim handoff. The provider name and package terms belong in the scoped proposal.
Frequently asked questions
Who provides the AI inspection technology?+
Self Inspection, a third-party provider, as an optional add-on to the native RentWorks Plus inspection workflow. The provider and the exact packaging are confirmed in your proposal.
Does AI Inspection decide who caused damage or what to charge?+
No. It can flag possible photo changes. Authorized staff review the evidence, agreement, policy, customer context, and claim information, and make every damage, liability, claim, and charge decision.
Can a renter be charged from an AI flag alone?+
No. Staff decide whether the evidence and agreement support a claim or charge, and provide the customer with the appropriate review path.
Can renters do the inspection themselves?+
Yes. Client-led handoffs let the renter complete the same guided flow on their own phone, which is useful for remote pickups, delivery, after-hours returns, and taking a step out of a busy counter queue.
Is AI Inspection included with RentWorks Plus?+
No. It is an optional add-on with its own cost, quoted separately from the platform.
What about dirty vehicles, rain, or bad lighting?+
Guided capture is designed to reduce that variability by directing each shot, but no photo-based system is immune to conditions. Ask us to walk through your worst case, an evening return in the rain, before you commit.